Refund policy

Return & Refund Policy

14-Day Return Window

All return-eligible products must have a return requested within 14 days of delivery. After 14 days, the item is no longer eligible for return or refund unless otherwise covered by a specific warranty.

To qualify for a return, the item must be in the same condition in which it was received, unused, with all original packaging, accessories, components, and tags when applicable. Proof of purchase may be required.

All returns and refunds are subject to a 4% transaction fee.

Rock Sliders

Replacement part coverage is provided for 90 days for manufacturing defects. Please contact thecanamcrew@yahoo.com with photos and your order information.

Custom Cage Build Deposits

All custom cage build deposits are final and non-refundable unless Mud & Metal Offroad is unable to complete the build.

Smart Spool Diff and Related Parts

Smart Spool Diffs and related Smart Spool products are non-returnable because they are manufactured or ordered specifically for the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Starting a Return

Before sending anything back, contact us at thecanamcrew@yahoo.com for return instructions. Items sent back without first requesting a return may not be accepted.

Once an approved return is received and inspected, any eligible refund will be issued to the original payment method, less any applicable transaction fee.

That first bold paragraph is the important change. Someone buying a tablet, part, apparel, accessory, whatever, can’t reasonably read that and think the 14 days only applied to certain types of merchandise.